Your salesman told us that there is an art kid drawer with Ergobloom Bundle Deal. However, we didn't receive the drawer. I have told this issue via helpline and your boss already, but no responses till now.
1. Inaccuracies in the Installation Guide which require correction - It is written on step #4 "metal fixing piece (28)", however part #28 in the part list is written "board holder set" (1 piece). - Picture on step #4 shows rocker as "26". The correct part number is 27. 2. Incomplete information - It is written on step #8 "how to fix it, please refer to the video" but there's no URL of the video provide - Nowhere in the installation steps telling me where the following parts should be used/installed. Could please advise me? 33 Compressing Spring 34 Nylon plastic isolation 35 Line buckle 50 Expansion screw 51 Self-tapping screw 52 Connector 53 Spherical collision angle 60 Copying bookshelf 3. Cross slot head screw _ M4 x 6 (47) is not long enough for the cover nut (46) to be used. Could you please provide a longer screw so that the cover nut can be used?
The drawer doesn’t seems to be working well. Honestly speaking, was not very satisfied with the overall service..
Delivery was timely and the product was great!