Overall end to end experience was so so. I needed to change the delivery date. However when I called the office, was told change of delivery date can only be done via email. Send an email but the team missed it so have to re-arrange for another date. Delivery and installation team was ok. Husband and wife team. Wife was on the phone doing some other business. But my younger son love the desk and the chair. However I find the chair a bit oversized for kids.
My son loves the table! The chair does not move easily, I expected more of a swivel.
Item received as per ordered. However negative experience on delivery team. comment on delivery dated 23.Jan.2021: We ask your delivery team to fit up outside our main door. After completed assembly then only move into our main door entrance. However the delivery team mentioned if fit outside the door then will not help move into our door entrance, where they will just leave it outside. We understand from delivery team this final decision and standard by ErgoEdge policy. Please note we not asking carry into room which we will handle by ourselves. As i have not received any further feedback/ response from ErgoEdge hence please be informed i have conveyed above experience accordingly to my company admin personnel who is sourcing to replace company's office chairs..
Delivery date was not updated to us till one day before delivery and that was when we called in to check ourselves. Very stiff and not easy to adjust the height of the chair.
My younger 10yr old boy love the setup. Happily using it since installed. Great design!